Contact Us & FAQ

We are always happy to hear from you!

We realize that shopping on the internet can be frustrating, so we work hard to provide you the best possible online shopping experience.

You may contact us on WA +62817718820 or email : admin@balitakita.com

For instant answers, kindly check our Popular Questions below:

1. How do I enjoy PROMO offers @ Balitakita.com?

There are currently no programs. Promos for i-Angel, uPang and Brother Max on BalitaKita.com is only valid exclusively through the website.

2. How is shipping calculated?

Each unit of i-Angel Josh/Denim/Irene/Fleur is 3 Kg and Rainbow is 4Kg. JNE calculates by volume although the carrier is about 1 Kg with total packaging. Please note that all products are wrapped with bubble wrap and plastic for safety reason to avoid notice on value of product. For other items it will be as per product info on the website.

JNE Yes/Overnight is available as per JNE designated areas.

3. When will my product be sent to me?

PENGUMUMAN: Kantor BalitaKita akan tutup efektif Jumat, 23 Juni 2017 sampai Kamis, 29 Juni 2017. Selama libur, chat WhatsApp & Line, email atau Instagram tidak akan dibalas. Selama Kantor libur, Mom & Dad bisa tetap order & melakukan konfirmasi pembayaran melalui Website www.BalitaKita.com dan akan di process setelah 30 Jun 2017.

Once you have paid, confirmed your payment, please allow 1-2 business days to ship it out. Our office is open Monday to Friday business hours. Please ensure to confirm your payment to us via email to admin@balitakita.com - include your order number, bank name, bank account number, bank account name, amount and date of payment.

SiCepat offers insurance for their delivery at 0.25% (subject to change according to Sicepat) + Rp.5000 admin charge with adds to Rp.10.225 for value Rp.2.090.000 Irene/Denim/Josh for example. This option is optional for customers. You may choose to have insurance but please email us regarding this after you have added this charge to your payment transfer.

As delivery is via SiCepat, the period of time is dependent on the destination and all condition is dependent on the courier. All shipping is done from Jakarta. Please let us know directly if you need the tracking number.

All packages are sent in good shape and has been checked by our Quality Control team prior to sending. All goods are packaged with bubble wrap with care and wrapped with newspaper for safety reason to avoid notice on value of product :) We take high care of the quality of goods sent but as we use a third party courier, once sent all handling purposes are courier responsibility.

Below are our shipping schedules. For urgent matters and for special pick up request or same day pick up we recommend http://www.go-jek.com/ but all costs and responsibilty are to receiver, please email to admin@balitakita.com or WA +62817718820 and we will try to help this arrangement.

4. Other Conditions

All products are fixed price and promotions vary upon the valid program offered with conditions applied.

Please note that all official i-Angel, uPang and Brother Max product sold in Indonesia is at standard retail price as per www.BalitaKita.com

All official products available in Indonesia are the products displayed on www.BalitaKita.com are original products.

If you didn't find your answers here, we are only an email away

We would love to help answer any questions you may have. Send us email and we'll get back to you shortly.

Visit our Instagram : @iangel_id , @upang_id, @brothermax_id

Thank you and happy shopping.

You may email us for queries, retail partnership, media partnership or any other inquiries at admin@balitakita.com